If you receive your order and it has missing, damaged, or incorrect products included, please CONTACT US to discuss your issue. We strive for 100% customer satisfaction and if there is an issue with your order, we will do everything we can to resolve the issue for you.
Returns & Exchange Policy
You may return any standard unused product purchased from iStencils within thirty (30) days from the date of shipment for a full refund minus shipping charges.
Please use either the original or similar shipping packaging to ensure that the stencil arrives in good condition.
Return items, postage-paid to:
70 Industrial Park Drive Suite 7
Franklin, NH 03235
When returning or exchanging an item, please be sure to include a copy of your invoice and specify whether you would like to return or exchange the item.
Customers making an exchange are responsible for return postage and shipping fees associated with the new order.
Items must be in good, unused condition and in original or similar shipping packaging. Upon receipt of the unopened and unused goods, we will gladly refund your credit card or PayPal account for the full amount minus shipping charges.